Description:

Opening a sales call effectively is crucial for setting the stage for a productive conversation. It begins with a warm and professional greeting that makes the customer feel valued, followed by a clear and concise introduction of oneself and one's affiliation to establish credibility. Quickly stating the purpose of the call is essential; it clarifies the agenda and signals to the customer what to expect during the discussion. This initial approach not only builds a rapport but also aligns both parties on the objectives of the call, making it easier to navigate the conversation towards a successful outcome. Furthermore, it’s beneficial to briefly mention any prior interactions or references to personalize the conversation and remind the customer of existing connections or context. This personalized touch can enhance the customer’s engagement and openness to the discussion, laying a foundation for a more meaningful and effective sales dialogue.

These are the  5 topics covered under Module 1 

70741 Introduction to Sales Calls
70742 Preparation for Sales Calls
70743 Opening the Call
70744 Presenting Value
70745 Closing the Call