Description:
Understanding objections involves identifying and comprehending the concerns or doubts that customers have about a product or service. This requires actively listening to customers, empathizing with their perspectives, and analyzing their feedback to pinpoint the root causes of their objections. By gaining a deep understanding of these objections, sales and marketing staff can address them more effectively, leading to increased customer trust and improved sales outcomes.
The Modules in this program are
70831 Understanding Objections
70832 Pre Empting Objections
70833 Techniques for handling objections
70834 Turning Objections into opportunities
70835 Role Playing Objection handling
70836 Exercise in objection handling types