Description:

Handling objections in sales is a critical skill that requires a thoughtful and empathetic approach. When a customer raises concerns, the first step is to listen carefully and acknowledge their feelings, showing that their viewpoints are valued. It’s important for the salesperson to be well-prepared with information that can address these objections clearly and factually. By presenting solutions or alternatives that directly tackle the issues at hand, the salesperson can turn potential deal-breakers into opportunities for further discussion and clarification. This process not only helps in overcoming immediate hurdles but also strengthens the relationship with the customer by demonstrating a commitment to their satisfaction and a deep understanding of their needs. Effective objection handling reassures the customer of the product’s value and the company's dedication, moving the sales process towards a positive conclusion.

These are the 5 topics covered under Module 2 

70837 Sales Training - Negotiation Module 1 - Introduction
70838 Sales Training - Negotiation Module 1 - Preparation
70839 Sales Training - Negotiation Module 1 - Techniques
70840 Sales Training - Negotiation Module 1 - Handling Objections
70841 Sales Training - Negotiation Module 1 - Closing