Question 1 of 10

What is the primary purpose of a sales call?

To introduce yourself

To collect customer feedback

To close a sale

To request a referral

Question 2 of 10

What should you research before making a sales call?

The company’s dress code

The prospect's favorite sports team

The prospect’s business needs and challenges

The prospect's social media activity

Question 3 of 10

Which element is crucial in building rapport during a sales call?

Speaking quickly

Using formal language

Finding common ground

Avoiding personal questions

Question 4 of 10

What is a common objective to set for a sales call?

To spend as much time as possible on the phone

To get the prospect to agree to a follow-up meeting

To send promotional material

To gather personal information

Question 5 of 10

Why is it important to tailor your pitch to the prospect's needs?

To fill time during the call

To demonstrate your product’s relevance and value

To avoid having to listen to the prospect

To showcase your speaking skills

Question 6 of 10

Which of the following is a buying signal during a sales call?

The prospect asks about your competitors

The prospect asks detailed questions about pricing

The prospect talks about unrelated topics

The prospect ends the call abruptly

Question 7 of 10

What should you do if you encounter an objection during a sales call?

Ignore it and continue your pitch

Acknowledge the objection and address it

End the call immediately

Argue with the prospect

Question 8 of 10

What is a good practice when setting up next steps at the end of a sales call?

A. Leaving it vague and flexible

Setting a clear and specific follow-up plan

Assuming the prospect will call you back

Sending a generic email Correct Answer

Question 9 of 10

Why is it important to keep records of your sales calls?

To prove you made the call

To improve future sales efforts

To fill up your CRM system

To remember the prospect’s name

Question 10 of 10

What is the best way to start a sales call?

Jumping straight into your pitch

Asking if it’s a good time to talk

Talking about yourself

Reading from a script without pause