Question 1 of 10

When a customer objects to the price, what is the best initial response?

"It's the best price you'll find."

Why do you think the price is too high?"

"Let me know when you find a better deal."

"I can give you a discount if you buy now."

Question 2 of 10

What is the primary goal when using the Acknowledge, Clarify, Respond (ACR) method?

To argue with the customer.

To validate the customer’s feelings and address their concerns.

To ignore the objection and move forward.

To provide a discount immediately.

Question 3 of 10

Which technique involves turning a customer's negative objection into a positive aspect?

Ignoring the objection.

Reframing the objection.

Arguing with the customer.

Offering a refund.

Question 4 of 10

What is a key benefit of using testimonials and case studies in objection handling?

They reduce the price of the product.

They provide social proof and build trust.

They eliminate the need for further discussion.

They distract the customer from their objection.

Question 5 of 10

When a customer raises an objection, what is the first step in the ACR method? A

Respond immediately.

Acknowledge the objection.

Clarify the objection.

Ignore the objection.

Question 6 of 10

Which of the following is an example of clarifying an objection?

. "I understand why you might feel that way."

"Why do you feel that way?"

"Our competitors charge more."

"I'll get back to you later."

Question 7 of 10

Why is it important to address objections early in the conversation?

To show preparedness and transparency.

To move on quickly to other topics.

To avoid the customer's objections altogether.

To reduce the time spent on the sales call.

Question 8 of 10

What should you do if a customer has a need objection?

Ignore their concern.

Tell them they are wrong.

Show how your product meets their specific needs.

Reduce the price of the product.

Question 9 of 10

What is the purpose of practicing objection handling through role-playing?

To increase the price of the product.

To finalize sales without objections.

To avoid customer interactions.

To improve confidence and effectiveness in real sales situations.

Question 10 of 10

How can you turn an objection into an opportunity?

By identifying underlying concerns and offering tailored solutions.

By ignoring the objection.

By arguing with the customer.

By ending the conversation quickly.